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Call 111 - When it is less urgent than 999
Useful Resources

Choose Well - Get The Right Treatment

Pharmacist (self care)
Every year, millions of us visit our GP with minor health problems which can be easily resolved without a doctor’s appointment.

It is estimated that every year, 50 million visits to the GP are made for minor illnesses such as coughs and colds, mild eczema, and athlete’s foot. By visiting your pharmacy instead, you could save yourself time and trouble.


Coughs, colds, insect bites, indigestion and many other minor illnesses can be treated with medicines that are available over the counter from your local pharmacy.

Your pharmacist can advise on what you might find useful to keep in your medicine cabinet. Always follow the instructions on the medicine label and consult your doctor if the illness persists or gets worse.

Your Local Pharmacist & Pharmacy First

Everyone can go to their pharmacist for free advice or to buy a medication for a minor ailment.

Your pharmacist can also help you decide whether you need to see a doctor or if self treatment is enough. They may suggest a treatment that you can purchase from the pharmacy or receive for free through the ‘Pharmacy First‘ scheme if you qualify*. Most pharmacies are open throughout the day and there are some that are also open until midnight and at weekends.

If you qualify for free prescriptions you could receive free treatment from your local participating community pharmacist for the following conditions without having to see your GP

  • Athlete’s foot
  • Bacterial conjunctivitis
  • Constipation
  • Dental pain
  • Diarrhoea
  • Earache
  • Haemorrhoids
  • Hay fever
  • Head lice
  • Insect bites/stings
  • Sore throat
  • Teething
  • Temperature/fever
  • Threadworms
  • Thrush

For more information please click on the link below

111 Service

Do I call 999 or 111?

If you call the surgery when we are closed you will be advised to call 111

People calling 111 will be able to get health advice and also information about local services such as out-of-hours GPs, walk-in centres, emergency dentists and 24-hour pharmacies.

It is hoped this will take the pressure off 999 calls, amid estimates suggesting that up to half of these calls do not need an emergency response. But anyone calling the number with an emergency will have an ambulance despatched without the need for the call to be transferred.

This easily memorable 111 number for all urgent enquiries to run alongside the emergency 999 number will hopefully simplify NHS services for patients.

Derby NHS Urgent Care Centre

NHS Urgent Care Centres treat around 3 million patients a year and have proved to be a successful complementary service to traditional GP and A&E services. However, they are not designed for treating long-term conditions or immediately life-threatening problems.

The Derby NHS Urgent Care Centre provides free NHS healthcare to anyone

  • No appointment necessary – just walk in
  • Open 8am to 8.00pm 365 days a year
  • Treats a wide range of conditions
  • Medicines prescribed or administered as required

You can receive treatment for many ailments including:

  • Infection and rashes
  • Insect bites & stings
  • Fractures and lacerations
  • Emergency contraception and advice
  • Stomach upsets
  • Cuts and bruises
  • Burns and strains

Your nearest Urgent Care Centre is:

Entrance C
London Road Community Hospital
Osmaston Road

Tel: 01332 224700

The link below will take you to the Urgent Care Centre website


Do you need the Emergency Department or are there alternative services you could use like: 

  • Pharmacies
  • GPs
  • Out of hours services (Dial 111)
  • Walk-in centres

Accident & Emergency (A&E)

Major A&E departments, including the Royal Derby Hospital, assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 999 for emergencies, such as:

  • Loss of consciousness,
  • Pain that is not relieved by simple analgesia,
  • Acute confused state,
  • Persistent, severe chest pain, or
  • Breathing difficulties.

If you're seriously injured or seriously ill, you should go, or be taken, to A&E. If an ambulance is needed you can call 999, the emergency phone number in the UK. You can also dial 112, which is the equivalent for the European Union.

Major A&E departments offer access 365 days a year and usually open 24 hours a day. Please be aware that not all hospitals have an A&E department.

Royal Derby Hospital Emergency Department 

(Previously called Accident and Emergency)


Emergency department, level 1,

Royal Derby Hospital

Uttoxeter Road
DE22 3NE

Tel: 01332 783111

On entering hospital grounds follow red signs for A+E. If inside the hospital, exit via entrance 9 and turn left.


Emergency care for sick patients and for those with injuries incurred within the last 24 hours

Other information

Please try to ensure you have the means to travel home if Admission is not required.

Your Neighbourhood Professionals. Just a Click Away! Anchor Care Homes - Care For Older People Philip Bradley Opticians
Your Neighbourhood Professionals. Just a Click Away! Anchor Care Homes - Care For Older People Philip Bradley Opticians