We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so. we would wish for the matter to be settled as quickly, and as amicably as possible.
To pursue a complaint, please contact the practice manager in the first instance, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
If you are not happy with the outcome and you wish to escalate an unresolved problem please contact NHS England:
- By post to: NHS England, Customer Services, Derbyshire and Nottinghamshire Area Team, Birch House, Ransom Wood Business Park, Southwell Road West, Rainworth, Mansfield, Nottinghamshire. NG21 0HJ
- or Electronically by email to: England.firstname.lastname@example.org. Please write ‘For the attention of the Complaints Manager’ in the subject line.
- or By telephone: 0300 300 1234 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
The Health Service Ombudsman in England