Comments and Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so. we would wish for the matter to be settled as quickly, and as amicably as possible.

How to Make a Complaint

To pursue a complaint, please contact the practice manager in the first instance, who will deal with your concerns appropriately.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. To find our more please visit the Ombudsman website: www.ombudsman.org.uk.

There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.