COVID-19 (Coronavirus) Update 19th March 2020

Dear Patients,

As you are aware, we are dealing with an unprecedented demand for our services and currently we have clinical and key non-clinical staff isolating as per the advice.

GUIDANCE ON ISOLATION

Please follow the advice of the GOVERNMENT – CLICK HERE, if you are one of the groups listed, you must contact your employer and discuss your circumstances with them. We will not be able to advise you on your employment. Please do not take up the lines by asking this information. It is also available on employment advice sites such as ACAS. We will also not be able to issue fit notes for COVID19 self- isolation.

We are asking you to please minimise your contact with the Practice by using this website facility and leave the phone access to those who cannot use the internet.   Do not come to the Practice unless instructed by a Doctor or Nurse Practitioner, and only come precisely at the time of your appointment to the entrance door of the Practice. Please do not come with anyone else unless you are a Parent or Carer of the person attending.

REPEAT PRESCRIPTION REQUESTS

We are no longer accepting PAPER requests for repeat medication. Please use the following processes:

Order online using SystmOne Online, you can do this if you are registered for online services, SystmOne Access CLICK HERE

Request via our website www.brookmedical.nhs.net.co.uk by CLICKING HERE

Ensure you have told us WHICH PHARMACY you wish us to send the prescription to electronically.

PRESCRIPTION COLLECTION

All patients with current paper prescriptions waiting for collection from Reception will be phoned to request which pharmacy they nominate. The prescription will then be reissued electronically direct for collection from that pharmacy, OR posted to you. There will be no future collections possible from the Practice, UNLESS you have a controlled drug, in which case we will contact you.

Go to your local pharmacy to nominate them as your collection point, if you have not done so already through ourselves.

APPOINTMENT REQUESTS

Please telephone 01332 291 991 to request a telephone appointment. No face to face appointments will be given by the staff, unless directed to do so by a Doctor or a Nurse in person. Urgent and routine health care requests will be added to a clinician’s triage list and you will receive a telephone call. Please keep your phone available and answer from a NO CALLER ID IF OUR PHONE NUMBER IS NOT DISPLAYED.

If you have an appointment booked for a future date to see a GP / ANP / Nurse or HCA, please do not attend the Practice. You will receive a telephone call instead.

The online booking of appointments facility has been suspended for the present time

ASKING RECEPTION A QUESTION

Please visit www.brookmedical.co.uk and select Consulting Room or CLICK HERE to take you directly
We will endeavor to reply within TWO working days, although this may vary according to the demands placed on this service. This is not to be used for urgent health care questions.

ASKING A CLINICIAN A QUESTION

Please visit www.brookmedical.co.uk and select Consulting Room or CLICK HERE to take you directly
We will endeavor to reply within TWO working days, although this may vary according to the demands placed on this service. This is not to be used for urgent health care questions.

BLOOD TESTS

The hospital has suspended the community blood testing service at this Practice. Please CLICK HERE for alternative locations to attend.