Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Easter Bank Holiday Opening Times 2020
- New
08/04/2020
Thursday 9th April Normal Opening Times Friday 10th April (Good Friday) 08:00-16:00 Saturday 11th April Closed Sunday 12th April Closed Monday 13th April (Easter Monday) 08:00-16:00 Tuesday 14th April Normal Opening Times Read more
Important Coronavirus Information - 26th March 2020
- New
26/03/2020
Check your Symptoms To check your symptoms please visit NHS111. Staying at Home For staying at home guidance, please view the below document. Staying at Home Guidance Information for People with Type 1 and Type 2 Diabetes For Information Read more
COVID-19 (Coronavirus) Update 19th March 2020
- New
19/03/2020
Dear Patients, As you are aware, we are dealing with an unprecedented demand for our services and currently we have clinical and key non-clinical staff isolating as per the advice. GUIDANCE ON ISOLATION Please follow the advice of the GOVERNMENT Read more
Important Coronavirus Update
- New
16/03/2020
As the Coronavirus pandemic continues to escalate we have taken the decision to move to a system where anyone contacting the surgery requesting an appointment will first speak with one of our Clinicians on the telephone. If your problem can be solved Read more
Hay Fever
- New
12/03/2020
How to manage your Hay Fever. Read more
Coronavirus Update
17/02/2020
Improving Access to General Practice
15/11/2019
Abdominal Aortic Aneurysm Screening Programme
15/11/2019

Brook Medical Centre

CQC Inspected and Rated
Good

We are currently CLOSED.

Brook Medical Centre

News

Brook Medical Centre

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Brook Medical Centre

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):