An appointment is for one person only. Where another family member needs to be seen or discussed, another appointment should be made. You have the right to see the clinician of your choice, but this may not be possible if you need to be seen urgently.
Urgent appointments
To request an urgent appointment for today opening times:
- phone us on 01332 291991
Routine appointments
We offer appointments during the following hours:
- Monday to Thursday, 9am to 6pm
- Fridays, 7:30am to 6pm
- Weekends, closed
To request a routine appointment in advance during opening times:
- phone us on 01332 291991
- use your NHS account (through the NHS website or NHS App)
- via SystmOnline
Phone advice
The nurses and doctors may be consulted for advice over the phone if you do not feel an appointment is necessary.
Extended hours service
The Brook Medical Centre are now part of Primary Care Plus which is a Community Interest Company (CIC).
Primary Care Plus offer pre-booked extended access appointments for all patients registered at the below practices.
The current practices within Primary Care Plus are as follows:
- Brook Medical Centre
- Park Lane Surgery
- Mickleover Medical Centre
- The Park Medical Centre
- Chapel Street Medical Centre
- Derwent Valley Medical Practice
- St Thomas Road Surgery
- Overdale Medical Practice
- Park Farm Medical Centre & Vernon Street Surgery
- Vernon Street Medical Centre & The Lanes
- Mickleover Surgery
- Lister House Surgery & Lister House Chellaston
- Derby Family Medical Centre
- Pear Tree Medical Centre
- Oakwood Surgery
Cancelling or changing an appointment
If you are unable to keep your appointment, it is important that you inform the surgery as soon as possible. Appointments are always in heavy demand and yours could be offered to another patient.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01332 291991 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
To request a visit, please contact the surgery as early as possible. Our receptionist will take your details and your phone number as the doctor may wish to speak to you.
Please remember that home visits are strictly for people who are housebound or too ill to attend the surgery.